So I was fortunate to be at two different Marriott’s in two different cities and I was equally impressed with both Hotels. On Friday, I was in San Ramon Marriot. I had to park in the back in the dock of the hotel to unload my equipment. I was greeting by multiple workers. Most of the time I am ignored but it feels good to be greeted. In the back of the hotel they have rules to remind the employees. It just reinforces the concept of good customer service. On the sign, it mentions to smile to customers and also greet them. When I was unloading some employees asked if I need a bigger cart to help unload. Through out the night, I had to stay close to my mixer to make sure there was no feedback so I could not go out to eat but one of the employees asked if I need a drink and made sure I was hydrated.

  To have good customer service helps a venue become great. They hotel had 3 sources of entertainment going on at one time consisting of a band and two djs. In the room we were at we had a few chrismas trees that were decorated. They had outlets for power but also had power boxes incase I need more juice. Only a few places I have seen have that option of getting more power from the power box so it is good to have rather then not to have.  

   We had two events in two different Marriott’s and both of them excelled in customer service. Both places were elegant and the wait staff was very cheery. It was also nice that at the end of the event the staff was not trying to eagerly have me leave the premises with my equipment. Overall a top notch experience with a very good hotel chain.